If you forget your Season Ticket you can recover the cost of additional tickets purchased for travel up to twice a year. 

You are entitled to the following refund -

  • First Occasion - Full refund
  • Second Occasion - Refund less a £10 administration fee
  • Third and any subsequent occasions within a 12-month period - No Refund.

To claim  a refund, log in to the My account section of the website and download the form, Apply for a Refund of Daily or Weekly tickets. 

Print the form and attach the tickets or receipts for the tickets purchased and send them by recorded delivery to -


AWC Season Tickets 
PO Box 23971
Edinburgh
EH3 5DA