Getting your ticket

Getting your ticket

How do I collect my tickets from a Self Service Ticket Machine?
You can pick up your ticket(s) the easy way from one of the self-service ticket machines at key mainline stations or selected locations. Collection is ea...
Which stations have self-service ticket machines?
Your tickets will be available to collect from a self-service ticket machine within 15 minutes of making your booking. They can be collected at any time, bu...
Collecting tickets when paying with PayPal
To collect your tickets you'll need the collection reference number and any debit/credit card, it does not have to be associated to your PayPal account...
I've bought a ticket and selected e-ticket, how do I print it?
We will send you two emails.   The first email is a booking confirmation and will arrive immediately after your transaction is complete. It is not your ti...
What are etickets?
etickets are a great way to make train travel more convenient. With no need to queue for tickets at the station, you're free to head straight for your ...
What should I do if I have not received my booking confirmation?
Please check your junk/spam folder to make sure the confirmation email has not been sent there. Confirmations are not essential for travel as the same b...