Ticket types and prices

Ticket types and prices

At what times can I use the Peak and Off-Peak Day Travelcards?
Day Travelcard (peak) Can be used all day Monday to Friday, on the day of validity and for any journey that starts before 04.30 the following day. On publi...
Can I use a Railcard with my Season Ticket?
No, as Season Tickets are already discounted you cannot use you Railcard with them.
Collecting Nectar points with AWC - FAQs
How do I collect points on AWC tickets? Do I have to enter my Nectar card number each time I buy tickets? What if I don't have a Nectar card yet,...
Do I get a receipt for the tickets I purchased?
Yes, if your tickets are being delivered by post then a receipt will be enclosed with them. If collecting from a Self Service Ticket Machine the receipt w...
I don’t travel every day, is it worth buying a Season ticket?
Season tickets are usually most beneficial for those who are travelling at least 3 times a week.
I have been off sick. Can I claim a refund for the days I didn't use the Season ticket?
If you are unable to use your Season ticket due to long term sickness you can return your ticket for refund at the point your sickness begins. Refunds can a...
What is the European Commission Online Dispute Resolution platform?
Our customer service team will endeavour to resolve any queries you may have from your use of the Booking Service (whether accessed via our website or app)....
What should I do if my Season Ticket is lost or stolen?
If your Season Ticket is lost or stolen you can apply for a replacement online. Go to My account section of the website, choose apply for a duplicate and f...
Why is my credit/debit card being rejected?
There are a number of reasons why your payment request may have been rejected. We suggest checking all of the following: To ensure you are protected fro...