Getting your ticket 6

• How do I collect my tickets from a Self Service Ticket Machine?
• Which stations have self-service ticket machines?
• Collecting tickets when paying with PayPal
• I've bought a ticket and selected e-ticket, how do I print it?
• What are etickets?

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Ticket types and prices 9

• At what times can I use the Peak and Off-Peak Day Travelcards?
• Can I use a Railcard with my Season Ticket?
• Collecting Nectar points with AWC - FAQs
• Do I get a receipt for the tickets I purchased?
• I don’t travel every day, is it worth buying a Season ticket?

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Ticket refunds and changes 7

• After what period of time can I claim a refund?
• Can I apply for a Season ticket refund at any station?
• How can I refund my ticket?
• How can I change my ticket?
• How do I claim for a Season Ticket refund?

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Onboard, seating and at the station 4

• Can I take a break in my journey?
• Do I need a Photocard for a Season tickets?
• How do I reserve a seat?
• Why are my reserved seats not grouped together?

Non searchable 1

• How did we calculate this saving?